Help Center

FAQ

Ordering From Us

Can I change or cancel my order?

I placed an order but never received a confirmation email, what do I do?

I’m having issues placing an order.

Payments

What payment methods do you accept?

What is the currency of the store? Can I pay in another currency?

Shipping

How much do you charge for Shipping?

How long will it take to ship my order?

I need expedited shipping, do you offer this service?

How long will it take until my order arrives?

How do I track my order?

My tracking number isn’t working.

How long do I wait until my order is sent out?

How do I know if my items have been shipped or not?

Do you ship to my country?

Where are your items shipped from?

Can I change my shipping address?

My package is stuck in customs, what can I do?

I tracked down my and the status says return to sender, what should I do?

The tracking site says delivered but I haven’t received my order yet?

I ordered more than one item but have only received one of them, why?

Returns

What If I Received a Damaged / Faulty Product?

My order is missing or defective.

My order is missing or defective.

What if I am unhappy about my order and want to return it for a refund?

How do I contact customer support?